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COVID-19 Policy

1. Can I place an order? Will Artisterial deliver the package?

Yes, however, delivery times may be longer than usual (3-7 weeks). You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

Your can learn more about Artisterial’s actions to help customers, communities, and employees affected by COVID-19 on our twitter.

2. What’s the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries from your orders on Artisterial.com or message our customer service team and they will help you out. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

3. Why are some, paintings and canvas art, items taking longer to ship?

We are committed to fast and free shipping all year, including on hunderds of items available for One-Day and Same-Day Delivery. We continue to make regular, critical updates to our logistics, transportation, supply chain, and other processes, while adhering to extensive health and safety measures to protect our associates as they pick, pack and ship products, to meet our demand and improve delivery speeds. We’ve also added capacity in our network and hired new employees and announced plans to hire additional more full- and part-time employees.

4. Can I still make returns?

Yes. We are still processing returns. To start a return and learn more about returns, please visit return policy.

5. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

6. Is Aristerial still delivering Large and Bulky items?

Yes, we have resumed in-home delivery and services. We are following recommended guidelines when we visit your home so we can keep everyone safe. To learn more about what we are doing, visit Home Services.

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